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We ran into a problem trying to process your request. Please clear your browser cache and cookies and try again. If the problem persists, contact websupport@convergence.gc.ca.

Find out how to clear your browser cache and cookies in:

Edge
Google Chrome
Firefox
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It’s important to sign out and close your browser before leaving your computer unattended. This prevents unauthorized access to your personal information.

Why do I need to clear my browser cache?

It is a good idea to clear your browser cache it:

• Prevents you from using old forms
• Protects your personal information
• Helps our applications run better on your computer

When you visit a website, your browser stores:

• Information (such as the location of the site you visited)
• Files used to run an online application
• Downloads (Such as old versions of forms)

When we update our application, your browser may still use old files. If you don't clear your cache, you may see old forms. Old files can cause display or access problems when you apply online.